Hartford, Connecticut
Season plan
A plan is a set of visits, with its terms written out before you sign. It is not insurance, and it is not a promise that nothing will break.
One boiler check before the first cold night.
A fall visit and a midwinter check, with a place at the front of the line.
The season plan, plus the hot-water side and a spring shutdown.
Not insurance: repairs, parts and labor beyond the visits listed are billed at our posted rates. Cancel before your renewal date by phone or email and the plan does not renew.
The fall visit
A text or a call the day before gives you an arrival window. Whoever comes is on the crew you can see on our About page.
We read the gauges, the water level and the last note we left, then run the boiler through a cycle.
Burner, flue, safety controls and, on steam, the low-water cutoff and vents.
You get a note of what we found and what we did, with anything we suggest done separately and priced on its own.
No. It pays for visits, not for repairs. If something breaks, the repair is quoted and billed at our posted rates, and plan members go to the front of the line.
We tell you before we start: a written estimate for bigger work, and the posted rate on the phone for small repairs.
Call or email before your renewal date and the plan does not renew. Nothing is billed after that.
Yes, if it is yours to maintain. Tell us which unit and who lets us in, and we arrange the visit with the tenant.
Yes. Tell us what is on the property and we adjust the plan to match.
Tell us what kind of system you have and how many units are on the property.